Last updated: January 6, 2025
We guarantee 99.9% uptime for our services, measured on a monthly basis, excluding scheduled maintenance windows.
Our platform maintains response times under 500ms for API requests and 99th percentile latency under 2 seconds for web applications.
Critical issues: 1 hour response time High priority: 4 hours response time Normal priority: 24 hours response time Low priority: 48 hours response time
Scheduled maintenance is performed during off-peak hours with at least 48 hours advance notice to customers.
Service credits are provided for availability below guaranteed levels: < 99.9%: 10% credit < 99.5%: 25% credit < 99.0%: 50% credit
SLA guarantees do not apply during force majeure events, scheduled maintenance, or issues caused by customer actions.
Have questions about our policies? Contact us